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FAQ


Product

What are your cap sizes? 
  • Our wig cap sizes are average per head. The wigs have combs and elastic bands or adjustable straps inside.
  • For U-part wig: the top is empty you can adjust the wig according to your head size.
Is your hair 100% human hair?
  • Yes. All our wigs and extensions are 100% human hair.
What is the grade?
  • Remy hair - Grade 9A - 10A
Where are they from?
  • Brazil
  • Malaysia
  • Peru
  • India
 Can I straighten my curly hair? 
  • We don’t recommend to straighten curly hair because it may cause shedding and tangle
What is silk top?
  • Silk top is our most natural looking wig.
  • The knots are hidden in the middle of the 2 layer lace giving the illusion that the hair is coming from the scalp.

 Do you carry any other products apart from wigs?

Yes, we carry hair extensions, LED mirrors, headbands, eyelashes, makeup and may other beauty items that keep you glowing!

 

SHIPPING

Which Delivery service do you use?
  • We use Fedex and DHL. Sometimes USPS for P.O Boxes. We like to deliver to a physical address for signature and to also make sure your package is delivered securely. 
How long to receive the package?
  • Generally, the package will be delivered with 4-6 business days in USA.
  • 7-15 days business days delivery in other countries.
Do I need to pay the shipping fee?
  • Our shipping fee is free!

PAYMENTS

Which payment methods can I use?
  • We accept Paypal and all major Credit Cards around the world.
  • If you have any payment problems, please contact us at info@curlycharm.com